Protecting Customer Information: Simple Steps to Prevent Identity Fraud

At Cottingham & Butler, we understand the growing threat identity fraud poses to businesses today. As this type of crime continues to rise, we're committed to helping our clients implement effective prevention strategies. Our expertise can help your business identify vulnerabilities and establish robust security protocols to protect your operations.

Computer Safety

Your computer is a gateway to sensitive information. When working at your computer:

1. Never write down passwords where others can see them

2. Lock your screen when you step away

3. Use encryption when sending emails with personal information

Credit Card Handling

Payment transactions require extra vigilance. Always verify customer identity when accepting credit or debit cards as payment. This might mean checking signatures or asking for additional identification. Taking a few extra seconds during this process can prevent significant fraud issues later.

Customer Information

How we gather and share customer data is critical to preventing identity theft. Phone requests deserve special attention, as they're a common method used by identity thieves.

• Only collect personal data through approved company channels

• Verify identity before sharing or changing customer information

• Be careful with phone requests - these are common for fraud

• Keep your computer screen private during transactions

When helping customers in person, position yourself so others can't view your screen. Never read personal information aloud where others might overhear.

Paperwork Management

Physical documents can be easily overlooked in security planning, but they're just as important to protect:

• Keep all receipts and documents with personal information secure

• Shred sensitive papers instead of throwing them away

• Don't leave customer paperwork out in the open

Papers containing personal information should never be left unattended on desks or in common areas.

Trust Your Gut

If something feels suspicious about a request or transaction, get additional verification before proceeding. Your instincts are a valuable security tool. When in doubt, talk to your supervisor about the proper steps to take.

Why This Matters

By implementing these data security practices consistently, we create a strong defense against identity fraud. These measures protect not only our customers but also our company's reputation and trust in the marketplace.

Everyone plays an important role in keeping information safe, regardless of their position. Security isn't just IT's responsibility—it belongs to each of us.

According to the Identity Theft Resource Center, ransomware-related cyberattacks have doubled during each of the last two-year periods. This means now is the time for employers and HR teams to prepare for eventual cyberattacks by training employees and solidifying contingency plans.

Contact a Cottingham & Butler representative today to strengthen your business's information security defenses.