The Perfect Storm: How Usher Transport Found $75K in Savings and a True Claims Partner

Usher Transport has been on the road for 80 years. A fourth-generation, family-owned bulk liquid hazmat carrier based in Louisville, Kentucky, the company hauls some of the most demanding freight in the industry — with a fleet that's grown from 50 to 200 power units.

Raising the Bar

For a company built on precision, claims handling became the area where growing pains showed up most.

"Claims handling is really the make or the break of any insurance program, in my opinion," says Beau Mosley, Chief Risk Officer at Usher Transport. "We wanted more say-so in settling claims — in the day-to-day interactions with claimants and attorneys."

The Perfect Storm

Then came a stretch that changed everything.

"We hit a stretch of back-to-back months with some large settlements," Beau recalls. "Around the same time, we got invited to the transportation summit C&B hosts — the perfect storm."

One conversation at the Summit led to an invitation to Dubuque, and a meeting with the full Transportation Insurance Group. What happened next reshaped how Usher thinks about risk entirely.

A Partnership Built to Last

Eighty years in business. Fourth-generation leadership. A National Tank Truck Carriers Safety Award on the wall. Usher Transport has never settled for "good enough" — and that standard now extends to their insurance program.

"This is the only way to do insurance moving forward," Beau says. 

Watch the video to see the numbers behind Usher's transformation — and why Beau says getting paid finally "feels refreshing."